FREQUENTLY ASKED QUESTIONS

Knowing your glove size is essential to avoid errors when placing an order. Therefore, from TwoFive, we recommend using our size guide if you are unsure of your size.

You can check it at the following link: https://twofivegloves.com/wp-content/uploads/2025/06/guia-de-tallas-twofive_page-0001-724×1024-1.jpg

Additionally, here is a video explaining how to measure your hand size: https://www.instagram.com/reel/DFYCOyxtVJu/

Currently, at TwoFive, you will find four product lines:

• PRO Range: our line of goalkeeper gloves oriented towards competition, with extreme grip palms and low durability, ideal for matches.
• ADVANCE Range: our intermediate line, with gloves designed for training that offer a balance between reasonable durability and optimal grip, perfect for intensive use.
• BASIC Range: our entry-level glove line, ideal for those starting out as goalkeepers, with limited grip but great durability, perfect for young goalkeepers in training.

Other Products: a line dedicated to complementary goalkeeper material, where you can find accessories and additional equipment designed to improve their performance.

At TwoFive, we have a wide variety of palms, latex, and technologies adapted to your needs.

• ContactGrip: palm with maximum grip both dry and wet, used by professional goalkeepers, with very good durability and present in the TwoFive PRO range.
• GigaGrip: palm with maximum grip in all types of conditions, also used by professional goalkeepers, with correct durability and great cushioning, present in the PRO and ADVANCE ranges.
• SoftGrip: palm with balanced grip in dry and wet conditions, somewhat more delicate but with adequate durability, ideal for match and training gloves, present in the ADVANCE and BASIC ranges.
• RoughProfile: palm with less grip but great durability, perfect for training, present in the BASIC range.

For more information, we recommend visiting our technologies section: https://twofivegloves.com/tecnologias-twofive/

Depending on the glove style you prefer, TwoFive offers a wide variety of cuts that adapt to your playing style.

LIGHTWEIGHT GLOVES.

• NEGATIVE: Internal seams, Tight fit, Very technical, Less padded cut.
• HYBRID NEGATIVE: Very modern cut, Very technical cut, Very snug fit, Seams on the underside of the fingers.
• ERGOROLL: Large contact surface, Easy to block the ball, Classic style cut, Snug on the underside of the fingers

PADDED GLOVES.

• ERGOROLL: Large contact surface, Easy to block the ball, Classic style cut, Snug on the underside of the fingers.
• FLAT: Very traditional cut, Large contact surface, Balanced between comfort and comfortable fit, Less technical cut for classic style gloves.
• ROLL – NEGATIVE: Combination of Ergoroll and Negative cut, Snug fit, Cut with a lot of control and a snug feel.

For more information, we recommend visiting our technologies section: https://twofivegloves.com/tecnologias-twofive/

Each type of latex has a different activation process to achieve its maximum performance:

ContactGrip: The palm comes pre-activated from the factory, so it does not require a deep initial wash. Simply remove the protective film, moisten the palms about 20 minutes before first use to awaken the latex. From then on, you only need to slightly dampen the gloves before each match or training session. After this process, the palm offers maximum grip from the first use.

GigaGrip: This palm does not have a protective film, but it is covered by a thin layer of powder that protects the latex during storage. To activate it correctly, it must be washed with plenty of lukewarm water before the first use, removing all residues. The latex reaches its maximum grip after the first two or three uses, at which point it offers performance very similar to that of the ContactGrip palm.

SoftGrip: The SoftGrip palm requires activation similar to GigaGrip, with a generous initial wash to remove factory residue and activate the material. Although its grip does not reach the adherence level of the GigaGrip, it offers greater resistance and ease of maintenance, making it an ideal option for training or high-demand conditions.

RoughProfile: The activation process is similar to the SoftGrip palm, requiring an initial wash with plenty of lukewarm water to remove factory residue and activate the latex. Once activated, simply moisten the palms slightly before each use to maintain consistent and stable performance. The grip level is lower than the SoftGrip palm, but in contrast, it offers greater durability.

For more information, we recommend visiting our technologies section: https://twofivegloves.com/tecnologias-twofive/

Under no circumstances should you put your gloves in the washing machine, as they could be severely damaged. To wash them correctly, do it by hand with warm water and, preferably, use TwoFive's Glove Cleaner.

Below, we provide links to both the demonstration video and the product:

How to wash your gloves?: https://www.youtube.com/watch?v=DEILjhcP3wo&pp=ygUeY29tbyBsYXZhciB0dXMgZ3VhbnRlcyB0d29maXZl

Glove Cleaner: https://twofivegloves.com/producto/glove-cleaner/

The glove drying process is essential to ensure maximum durability. They should be stored in a dry, well-ventilated area of the home, such as a room or hanger, and it is highly recommended to remove them from the bag after each use to allow them to air out in that space. This will help prolong the life of the glove.

Under no circumstances should they be exposed to direct sunlight for long periods, as the latex can be severely damaged and completely lose its grip, especially in the PRO and ADVANCE range models.

Match gloves offer very high grip but low durability, so it is not recommended to use them in training, as their wear and tear would be very rapid. This is because the palm's composition is made of natural latex. At TwoFive, these gloves correspond to the PRO range and some specific models in the ADVANCE range.

On the other hand, training gloves have less grip but much greater durability, as their palm is composed of synthetic latex. This makes them ideal for training, where the same level of grip as in a match is not required. At TwoFive, this type of glove corresponds to the BASIC range and certain models in the ADVANCE range.

Deterioration due to abrasion is an inevitable factor for any goalkeeper, although there are certain tips that can help prolong the life of the gloves.

Do not fall with palms in actions that require sliding: in low-height stretches, where the body usually stops due to the pressure of the palms against the ground, gloves suffer great wear and tear; therefore, it is advisable that, once the block or clearance is made, the goalkeeper uses their fists to stop and thus avoid damage to the palm.

Do not get up by supporting yourself with the palms of the gloves: by pushing off the ground with your hands, the latex wears out quickly; therefore, it is better to get up using your fists to reduce degradation.

Condition of the playing field: training or playing on fields in good condition also helps keep gloves in better condition, as abrasion on the latex is lower, although this factor does not directly depend on the goalkeeper.

All TwoFive gloves feature breathable fabrics that help minimize unpleasant odors after intensive use. Even so, a recommended action to prevent odors is to apply talcum powder to the inside of the glove, where the hand is inserted, which will help reduce them significantly.

Under no circumstances should talcum powder be applied to the palm of the glove, as this will negatively affect its grip.

Our return policy is clear: all products can be returned within 14 days of receiving the order, provided they have not been used or customized. However, exceptions are made if manufacturing defects are detected after the first use.

This policy applies to all countries where we ship, and the first return is always free.

If you have any questions, we recommend visiting our returns policy section at the following link: https://twofivegloves.com/reembolso_devoluciones/ or contacting our customer service team at clientes@twofivegloves.com.

Shipping prices vary depending on location and selected method, but here's a brief summary for easy reference.

For national shipments (peninsular Spain, Balearic Islands, Canary Islands, and Portugal):
Seur Urgente 24/48 h: €5.90 (taxes included);
Correos Estándar 48/72 h: €4.90 (taxes included);
Pick-up at Post Office 48/72 h: €3.90 (taxes included) — free for orders over €60;
Citipaq Correos Pick-up Point 48/72 h: €3.90 (taxes included) — free for orders over €60.

Shipping to Europe (2/3 days): Seur or DHL: €9.90 — free shipping for orders over €99.

International shipments (4/5 days): DHL: €12.90 — free shipping for orders over €120.

For more information, we recommend visiting our shipping page: https://twofivegloves.com/reembolso_devoluciones/

Order tracking is sent by the shipping companies once they have received the package from us, and the tracking link is received via email.

If you have placed an order and have not received the tracking email from the shipping company, please contact our customer service team at clientes@twofivegloves.com.

If the glove you received is not correct, the size does not fit, or an obvious manufacturing defect is detected, please contact our customer service team to resolve the issue as soon as possible via email at clientes@twofivegloves.com.

Please note that personalized products are not eligible for returns, except in cases of manufacturing defects or poorly executed personalization.