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Refund policy
Returns and Exchanges Policy
SIZE EXCHANGE
The first size exchange is free of charge, subject to compliance with the conditions described and provided that the product has not been used.
This condition applies only to mainland Spain.
Procedure for Exchanges or Returns
To initiate a return or exchange, please click on the following link:
https://returns.itsrever.com/twofivegloves-shopify
And follow all the steps indicated by the returns system.
If you have any questions, please contact us:
Phone: 697 84 06 73
Email: clientes@twofivegloves.com
PERSONALIZED PRODUCTS
Once a product has been personalized, it cannot be exchanged or returned, except in the case of a manufacturing defect or an error in the personalization.
Before selecting the personalization option, we recommend that you make sure to choose the correct size for the product.
DEFECTIVE PRODUCTS
If you receive a defective product, please contact our customer service team to arrange an exchange or return.
Phone: 697 84 06 73
Email: clientes@twofivegloves.com
REFUNDS FOR RETURNS
Our returns system allows you to choose from three refund methods:
1.Original payment method
The amount will be refunded using the same payment method used for the purchase.
The process may take up to 7 business days.
2. Bank Transfer
The money will be transferred directly to your bank account.
3. Gift Card
You will receive a gift card to use for future purchases on our website.
RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the contract within 14 calendar days without providing a reason, provided that the product has not been used.
The withdrawal period begins on the day the customer, or a third party designated by the customer (other than the carrier), takes physical possession of the goods.
During the holiday season, this period may be extended to 30 calendar days.
This right of return applies to all countries where we sell our products.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL
To exercise the right of withdrawal, you must notify us of your decision at:
Twofive 2019, S.L.
Tax ID (C.I.F.): B67406835
Carrer Marina, 14
08338; Premià de Mar
Barcelona, Spain
Phone: 697 84 06 7
Email: clientes@twofivegloves.com
You may do so by means of an unequivocal statement, for example, by sending an email.
The deadline will be considered met if the notice is sent before the end of the 14 calendar days.
The refund will be issued without undue delay and, in any case, no later than 14 days from the date on which we are notified of the decision to withdraw.
The refund will be made using the same payment method used for the initial transaction, unless expressly agreed otherwise.
TWOFIVE 2019, S.L. may withhold the refund until it has received the goods or until the customer has provided proof of their return.
RETURN ADDRESS
The goods must be returned to:
Twofive 2019, S.L.
Tax ID: B67406835
Carrer Marina, 14
08338; Premià de Mar
Barcelona, Spain
Phone: 697 84 06 73
Email: clientes@twofivegloves.com
The return must be made; without undue delay and within a maximum of 14 days; from the date of notification of withdrawal.
The deadline will be considered met if the customer returns the goods before the end of those 14 days.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with Article 103 of the Consolidated Text of the General Law for the Protection of Consumers and Users, the right of withdrawal shall not apply in the following cases:
* Personalized or custom-made products.
* Products that; may expire or spoil quickly; (e.g., food).
* Products; sealed for hygiene or health reasons; that have been opened (e.g., underwear, cosmetics, etc.)
